We're here to offer help and support
Do you have a question about our virtual running challenges? Or perhaps you have a technical question regarding the app? Whatever you need support with, our team are here to help.
Fill out the contact form, and we’ll get back to you as soon as possible.
Not sure how virtual fitness works?
The easiest way to learn is to try Fitwins for yourself! The app is free to download, and you only pay for challenges you take part in, so why not take it for a test drive?
In the meantime, here are the answers to some of our most frequently asked questions about how Fitwins compares to other virtual walking challenges.
No! We believe that flexibility is the key to fitness success, so instead of forcing you to complete a set distance, we let you set your own goal. This means you can be flexible in how you complete YOUR challenge: so if you are smashing your target, you can raise the bar and aim for more.
All entries into our challenge will receive a great medal, with a ribbon specific to the challenge type.
For our “iconic challenges”, your ribbon will have a unique design related to the challenge. For our regular monthly challenges, your ribbon will reflect the total distance you covered.
Running and walking ribbons are awarded based on 25, 50, 75, 100, 125, 150, 175 and 200+ miles. Cycling ribbons are for distances of 50km, 100km, 200km, 500km, 1000km, 2000km and 3000km.
Absolutely! Not only that, but all the distance you’ve covered since the start of the month will count, as the Fitwins App syncs with Strava and logs all activities from the start of the month, regardless of what date you sign up for the challenge.
If you are hitting the streets with your app activated, verification is completed automatically by sycning with Strava. You can focus on completing your challenge, and we’ll take care of the rest.
If you’re using a treadmill, exercycle or other stationary equipment for some of your challenge, you’ll need to log this manually.
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